Shipping & Returns

Free shipping on every order, within the United States.

Last updated: 08/14/26

Some items are made to order and printed for you; others ship from our warehouse in Oklahoma. Timing and returns differ between the two, and each product page says which it is. Where it matters below, we have called it out.

Shipping

Shipping is free on every order. There is no minimum. We ship to addresses within the United States only, and we do not ship to international addresses, APO/FPO addresses, or freight forwarders.

How long it takes

Orders are processed within 1–2 business days for items we stock, and 2–5 business days for made-to-order items, which are printed after you order rather than pulled from a shelf.

Once processed, delivery normally takes a further 3–7 business days. So a stocked item usually arrives within about a week, and a printed one within about two.

These are estimates rather than guarantees. Weather, carrier delays, and the weeks around the start of school and the holidays all run slower than usual.

Orders with both kinds of item

If your order contains stocked and made-to-order items together, it ships in more than one package and the parts arrive separately. Each gets its own tracking email. There is no extra charge for this — shipping is free either way.

Tracking

We email tracking as soon as each package ships. You can also look up any order at store.rocs.org/order using your order number and email address.

If a delivery fails

If a package is returned to us as undeliverable, we will contact you to confirm the address and send it again at no charge. If a second attempt also fails, we will get in touch to sort it out before trying a third time.

Please double-check your address at checkout. Once an order is in production or on its way, we cannot always change where it is going.

Returns

Stocked items can be returned within 30 days. Made-to-order items are printed individually for you, so they can only be returned if something is wrong with them. Please check the size guide before ordering a printed item.

Stocked items

You may return a stocked item within 30 days of delivery, provided it is unworn, unwashed, and in its original packaging with any tags attached. There is no restocking fee.

Return shipping is paid by the customer for a change of mind — the wrong size ordered, or an item that is simply not wanted. If the problem is ours, we pay: see below.

Made-to-order items

Printed items are produced individually after you order, so we cannot accept returns for a change of mind or an incorrect size choice. This is the one part of our policy that is stricter than a normal shop, and it is why every printed product page carries a size guide.

If a printed item arrives damaged, misprinted, or different from what you ordered, it is covered in full under the next section.

Damaged, defective, or wrong items

If anything arrives damaged, faulty, or is not what you ordered — stocked or printed — tell us within 14 days of delivery and we will put it right at no cost to you. We will either replace it or refund it, whichever you prefer, and we pay any return shipping.

Please email store@rocs.org with your order number and a photograph of the problem. A photo lets us resolve most cases immediately, and for printed items it is what our print partner needs in order to remake it.

The 14-day window is shorter than the 30-day return window on purpose: it gives us time to inspect the item and get a replacement made while our print partner will still accept the claim.

How to start a return

Email store@rocs.org with your order number and what you would like to do. We will reply with the return address and confirm anything you need to include. Please do not send anything back before contacting us — unannounced returns are easily lost and slow to refund.

Refunds are issued to the original payment method once the item reaches us and has been checked, normally within 5 business days. Your bank may take a further few days to show it.

Cancelling an order

Contact us as soon as possible and we will cancel and refund in full if the order has not yet shipped or entered production. Printed items move into production a short while after ordering, so the sooner you tell us, the more likely we can stop it.

Items not covered

Free replacement items provided by the school, such as a replacement Chromebook or charger, are not purchases and are not covered by this policy. If there is a problem with one, contact the school directly at (866) 491-ROCS (7627).

Questions

Email store@rocs.org or call (866) 491-ROCS (7627), Monday to Friday, 9:00am–5:00pm Central.